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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at authenticmoroccan.uk@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. customers will be asked to package the product as it was shipped, and pay the return shipping costs. As soon as we receive your package, you will receive a confirmation e-mail and your refund will be initiated.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at authenticmoroccan.uk@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

NB : Returns are not accepted on discounted items.